Neo8 Privacy Policy — How We Protect Your Information
By using the neo8 platform, you agree to this Privacy Policy. It outlines what information we collect, how it is used, and the steps we take to keep your data secure.
Last Updated: January 2026
What Information We Collect
When you create an account on neo8, we collect your name, mobile number, date of birth, and email address. This information is used to verify your account and confirm your identity.
When you make a BDT deposit or withdrawal via bKash, Nagad, or Rocket, we record the transaction amount, time, and mobile banking reference number. Your mobile banking PIN or password is never stored.
We also automatically collect technical information such as your device type, operating system, browser version, IP address, and how long you spend on each page. This data is used to improve the performance and functionality of the platform.
How Your Data Is Used
The information we collect is used for three core purposes: account management and verification, transaction processing, and platform security. Deposits and withdrawals cannot be processed until your identity has been verified.
By analysing your usage patterns, we continuously improve the mobile experience and navigation on the neo8 platform. Information about features causing issues or pages loading slowly helps us resolve technical problems quickly.
We may occasionally send messages to your registered mobile number to inform you of promotions or offers. You can opt out of these messages at any time.
Cookies & Tracking
Neo8 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser that remember your preferences and login status on your next visit.
We use three types of cookies: essential cookies (to maintain your login session), functional cookies (to remember your language and preferences), and analytics cookies (to understand page visits and usage patterns). We do not use cookies from any external advertising networks.
You can disable cookies through your browser settings, though this may limit certain features on the platform. Disabling login session cookies will require you to sign in again each time you visit.
Data Storage & Security Practices
Neo8 stores user data on secure servers. All data transfers are carried out over encrypted connections to prevent third-party access to your information. Payment-related data is held under an additional layer of security.
Account data is retained for as long as your account remains active. Upon a closure request, your personal data will be deleted; however, certain transaction records may be retained for a defined period where required by law.
Regular security audits are conducted to prevent unauthorised access to our systems. Any identified security issues are addressed promptly, and users are informed where necessary.
- All connections are operated via encrypted protocols
- Payment PINs and passwords are never stored
- Option to delete data upon account inactivity
- Regular security audits are conducted
Sharing Data with Third Parties — When and Why
Neo8 does not sell or rent your personal data to third parties for commercial purposes. However, limited information may be shared in specific circumstances, as clearly outlined below.
Payment Processors
To process transactions via bKash, Nagad, or Rocket, the necessary information is shared with the respective payment provider. This is essential for transaction verification.
Legal Obligations
We may be legally required to disclose your information in response to lawful requests from Bangladeshi authorities or as mandated by applicable law.
Technology Providers
Technology infrastructure providers used to operate the platform may have limited access to your data, but they are not permitted to share it with any third parties.
What We Never Do
Your data is never sold or transferred to advertisers, marketing agencies, or any other commercial entities.
Your Rights — Access, Correct, or Delete Your Data
Every registered neo8 user has the following rights over their personal data. To exercise any of these rights, please email support@neo8.biz.
Right to Access
You can request to know what information neo8 holds about you at any time. A summary of your data will be provided upon receipt of a written request.
Right to Rectification
If any information in your profile is incorrect, you can request a correction. Once your identity has been verified, the update will be made promptly.
Right to Erasure
If you close your account, you may request that your personal data be deleted. Where there is no legal obligation to retain it, your data will be removed within the specified timeframe.
Right to Opt Out of Marketing
You can opt out of promotional messages or SMS at any time. This will not affect your account or any of its services.
Right to Data Portability
You may request a copy of your account data in a readable format, giving you full control over your personal information.
Right to Object to Processing
You may object to the processing of your data under certain circumstances. Your objection will be reviewed and appropriate action taken.
What Happens When the Policy Changes?
Neo8 reserves the right to amend or update this Privacy Policy at any time. If significant changes are made, you will be notified via your registered mobile number or through an in-platform notification upon login.
Any updated policy takes effect from its published date. Continued use of the platform after changes have been made will be considered your acceptance of the revised policy. We recommend checking this page regularly.
Support & Contact
If you have any questions about this Privacy Policy or wish to make a request regarding your data, please get in touch with our support team.
Email: support@neo8.biz
For answers to common questions, visit our FAQ Section There you'll find answers to many common questions about accounts, payments, and data protection.
Minor Data Protection & Platform Restrictions
Neo8 is an adults-only (18+) platform. Registration and use by minors is strictly prohibited. Age is verified at the point of registration, and any attempt to sign up by someone under 18 will be rejected.
We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered using false information, that account will be immediately closed and all associated data deleted.
If you believe your minor child has registered on this platform, please contact support@neo8.biz immediately. We will investigate the matter promptly and take the appropriate action.